I got a Zappos giftcard last Christmas from my mother-in-law, and I bought a pair of boots with it (after a month of deliberation), but they were the wrong size and I sent them back, and Zappos lost them in their warehouse, and it wasn't until August that I finally contacted them about getting my money back, and they gave me my money back and then upgraded me to free two day shipping. (Zappos and Amazon have the best customer service in the world.) But, now I'm back to square one on boots:
I just need them to be cute, waterproof, snowproof, and able to withstand me walking 3 miles a day several times a week in them. It's really not that much to ask.
(I kind of love those ridiculous yellow Big Bird fringe boots.)